General questions

Drawing a pension through the alternating work-retirement program

How is my pension paid through the alternating work-retirement program? On a full-month basis? On a partial-month basis?

The alternating work-retirement program allows an air crew member to work at a slower pace as set forth by a company agreement. It consists of alternating scheduled periods of employment with scheduled unpaid periods off work over the course of a calendar year.

Pensions are paid through the alternating work-retirement program under a set of rules that have been adopted by CRPN’s Board of Directors to offer members this opportunity to work at a slower pace. It is based on a two-step pension claim process (for members who qualify to claim their entitlements):

• a partial claim for entitlements through the alternating work-retirement program
• then a claim for the portion of the entitlements not claimed through the alternating work-retirement program, when the member retires from all air crew employment.

Each claim comes under the rules which are currently applicable on the effective date for that claim.

You can be paid your pension:

• on the basis of full calendar months (the full-month basis),
• or on a partial-month basis (unpaid periods off work are stated as a monthly number of days off work ranging from 6 to 15. The number of days off work must be the same for each month in the program and set for the entire year)

Employers draw up a calendar-year schedule of all periods off work through the alternating work-retirement program and submit it to CRPN.

You can refer to informational guide “Retiring through the alternating work-retirement program (as from January 1st, 2019)”.

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Can I draw my pension through the alternating work-retirement program on a full-month basis?

Pensions can be paid through the alternating work-retirement program on a full-month basis under the following rules (no exceptions allowed):

• The applicant member’s employer must have rolled out a company agreement which allows for enrollment in an alternating work-retirement program on a full-month basis.
• CRPN must receive your application to enroll in the alternating work-retirement program by the month prior to the 1st month off work for which you want to draw your pension (you can apply to claim your entitlements online through your personal account),
• CRPN must receive all schedules of months off work for the following year by December 15th of each year,
• No changes (*) can be made to the schedule that has been set for the year unless the member either resumes full-time employment or enters full retirement, except due to a “force majeure” event and other situations listed in their company agreement,,
• Members participating in the alternating work-retirement program agree not to engage in any paid professional air crew employment during their scheduled periods off work.

(*) Unauthorized changes will result in termination of the member’s partial-month-basis enrollment in the alternating work-retirement program. These consist of changes in work pace (switching from a full-month to a partial-month basis or vice versa), or of changes in the member’s monthly number of days off work.

Important! Compliance with the provisions above is mandatory: “In the event of any violation of procedure, CRPN will not pay benefits to the air crew member and will suspend payment of benefits under the alternating work-retirement program.”

You can refer to informational guide “Retiring through the alternating work-retirement program (as from January 1st, 2019)”.

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Can I draw my pension through the alternating work-retirement program on a partial-month basis?

Pensions can be paid through the alternating work-retirement program on a partial-month basis under the following rules (no exceptions allowed):

• The applicant member’s employer must have rolled out a company agreement which allows for enrollment in an alternating work-retirement program on a partial-month basis.
• CRPN must receive your application to enroll in the alternating work-retirement program by the month prior to the 1st month off work for which you want to draw your partial pension (you can apply to claim your entitlements online through your personal account),
• CRPN must receive all schedules of days off work for the following year by December 15th of each year,
• No change(*) to the schedule defined for the year can intervene on a financial year excluding return to full-time employment or cessation of activity, except in cases of force majeure and cases listed in the company agreements,
• Members participating in the alternating work-retirement program agree not to engage in any paid professional air crew employment during their scheduled periods off work.

(*) Unauthorized changes will result in termination of the member’s partial-month-basis enrollment in the alternating work-retirement program. These consist of changes in work pace (switching from a full-month to a partial-month basis or vice versa), or of changes in the member’s monthly number of days off work.

Important! Compliance with the provisions above is mandatory: “In the event of any violation of procedure, CRPN will not pay benefits to the air crew member and will suspend payment of benefits under the alternating work-retirement program.”

You can refer to informational guide “Retiring through the alternating work-retirement program (as from January 1st, 2019)”.

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How will my pension be calculated when I claim the first portion of my entitlements?

Partial claims for entitlements are based on the career the member has accrued up to the date on which their pension through the alternating work-retirement program becomes payable, either on a full-month or on a partial-month basis. The following factors, calculated as of the same date, will apply:

• “TV” (valuation rate for years beyond the member’s best 25): this is calculated based on the member’s age and the time credited to their account as of the date on which their pension through the alternating work-retirement program becomes payable,
• Early-claim, decrease, or rate reduction factor: this is calculated as of the date on which the member’s pension becomes payable,
• The current “IVSC” (Corrected wage variation index, used for entitlement claims) on the date on which the member’s pension becomes payable. The amount of the member’s entitlements will then be updated at the upward adjustment rate for pensions set forth by article R6527-48 of the French transport code,
• Social security ceiling (ceiling for the 1st and 2nd salary brackets as of the date on which the member’s pension through the alternating work-retirement program becomes payable),
• Number of “a” days as set forth by article R6527-40 d of the French transport code.

You can refer to informational guide “Retiring through the alternating work-retirement program (as from January 1st, 2019)”.

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What specificity for my pension rate if I go with the partial-month basis?

You are planning to enroll in the alternating work-retirement program on the partial-month basis, or are already enrolled in the program and want to change over from the full-month to the partial-month basis.

How your pension will be calculated

The pension you are paid under the partial-month basis is prorated on the basis of your 30-day monthly pension, as determined by your number of days off each month.

Your partial-month-basis pension will be paid for each month in which you have days off as part of the alternating work-retirement program.

Example

• If you are enrolled in the alternating work-retirement program on the partial-month basis with 7 days off per month over 10 months (with full-time employment in July and August), you will be paid 7/30^ths of the monthly value of your pension from January through June and from September through December.

You can refer to informational guide “Retiring through the alternating work-retirement program (as from January 1st, 2019)”.

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Do I need to submit any paperwork to CRPN in order to start drawing my pension?

Once you have been approved to claim your pension through the alternating work-retirement program, your pension will be paid in accordance with the schedule which your employer will have sent us. This generally means that no action is required on your part.

You can check it in your personal account, section alternating work-retirement program.

You can refer to informational guide “Retiring through the alternating work-retirement program (as from January 1st, 2019)”.

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Will my pension go up while I am enrolled in the alternating work-retirement program?

For as long as you draw a pension on the basis of your scheduled months or monthly days off work, your pension will be uprated each year at the upward adjustment rate for pensions (rapport des IVP) which is set forth by article R6527-48 of the French transport code, with no change to the factors used to calculate your partial claim for entitlements.

You can refer to informational guide “Retiring through the alternating work-retirement program (as from January 1st, 2019)”.

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What steps do I need to take before I enter full retirement after participating in the program on the full-month basis? On the partial-month basis?

When you enter full retirement, you will need to send CRPN your application to claim the remainder of your entitlements which you did not claim through the alternating work-retirement program. CRPN will need to receive your application by the month in which your air crew employment contract is terminated (Our online application to claim entitlements is available through your personal account).

You can refer to informational guide “Retiring through the alternating work-retirement program (as from January 1st, 2019)”.

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What does it mean that my pension is being paid on a provisional basis?

When you enter full retirement, CRPN can begin paying your pension and you will receive a bank transfer each month, according to the schedule approved by the Board of directors.

The pension which you are (provisionally) paid will continue to be calculated using the same rules as for the alternating work-retirement program, until we have the last wage components that we need in order to definitively calculate your pension.

This final calculation will take place as soon as possible, once the second portion of the member’s entitlements has been updated.

You can refer to informational guide “Retiring through the alternating work-retirement program (as from January 1st, 2019)”.

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How will my pension be calculated when I claim the remainder of my entitlements?

The following will occur when you enter full retirement:

• Your total career length and salaries will be counted toward the pension entitlement in connection with your first partial claim (with no change to the factors listed above),

• And you will claim the remainder of your entitlements not claimed through the alternating work-retirement program. This will be calculated using the same basis of your total career. When you claim the second portion of your entitlements, the following factors, which are calculated on the date of your claim for this second portion of your entitlements, will apply:
  • • “TV” calculated on the effective date for this claim
    • Rate reduction, calculated on this same date
    • Current “IVSC” on the effective date for this claim
    • Social Security ceiling
    • Number of “a” days as set forth by article R6527-40 of the French transport code.

Once the first portion of the member’s entitlements has been updated and the remainder of their entitlements has been claimed, each portion will be assigned a weighting factor which will be used to perform the final calculation of their pension:

• The first portion of the member’s entitlements, which they will have claimed through the alternating work-retirement program and will have been updated as above on the effective date for the remainder of their entitlements, will be weighted using a pro rating factor corresponding to the ratio between the number of days paid under the alternating work-retirement program for the period beginning when their pension through the program became payable and the date they entered full retirement, and the total number of days in that same period;

• The second portion of the member’s entitlements, calculated as above, will be weighted using a pro rating factor that is equal to the difference between 100% and the percentage assigned to the portion of their entitlements that was claimed through the alternating work-retirement program.

You can refer to informational guide “Retiring through the alternating work-retirement program (as from January 1st, 2019)”.

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Themes: Work-retirement, TA planning, Cessation d'activité, Cessation d’activité, Retirement application, Pension TA, Pension TTAF, Liquidation of rights, Payment of pension

Why has my pension gone down?

Please first compare your pension slip for the month in which you received a lower payment with the pension slip for the previous month and identify the differences (in gross pension amount or in your pension withholdings).

During the year, the differences you notice usually come from changes to the rate of withholding tax [PAS], which are imposed on us by the DGFIP.

The PAS rates notified to us by the tax authority every month are taken into account in the following month’s pension.

Your pension slips and the PAS rates notified for you are available in your personal account.

Themes: Withholding tax, PAS, Pension

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The certificate of life – MCE program

Does the MCE program apply to me?

Since the end of 2019, all of France’s retirement pension schemes began using the Shared Verification of Existence (MCE) program for pensioners residing abroad. It was extended in 2022 to residents of New-Caledonia and Wallis and Futuna.

From now on, if you are in one of these cases, you are only required to prove your existence once (and only once) a year in order to continue drawing all of your pensions, however many different French pension schemes are actually paying you a pension.

Please refer to our informational guide entitled Certificate of existence/ certificate of life (MCE).

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When and how will I receive my certificate of life?

It will take a year for all of the certificate of existence requests to be sent out.

You will receive:

• Either an email alert, letting you know that a document you need to have filled out has been uploaded to your personal account on info-retraite.fr, (or lassuranceretraite.fr, agirc-arrco.fr, retraitesolidarité.caissedesdepots.fr, si vous bénéficiez d’une pension de l’un de ces organismes),
• Or a letter containing this document for you to have filled out.

Please refer to our informational guide entitled Certificate of existence/ certificate of life (MCE).

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What steps do I need to take?

You will need to have your certificate of life filled out and signed

By the French consulate or by a recognized authority in your place of residence.

• This document pertains only to you (personal bar code),
• The old certificate of life models are no longer accepted.

You will then need to return your certificate of life

• Either by uploading a picture or scan of it to your personal account on info-retraite.fr, ( or lassuranceretraite.fr, agirc-arrco.fr, retraitesolidarité.caissedesdepots.fr, si vous bénéficiez d’une pension de l’un de ces organismes), en le scannant,
• Or by standard mail, only to the following dedicated address:

Centre de traitement

Certificat de vie

CS 13999 ESVRES

37321 TOURS CEDEX 9

Do not submit anything to CRPN – Do not send your questions to CRPN

Under MCE program rules, CRPN will not process any documents we receive directly (by email or standard letter) as part of this program: rather, we will send them over to the dedicated address (see above). CRPN will make no use of their content.

Please refer to our informational guide entitled Certificate of existence/ certificate of life (MCE).

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Do I need to submit any documents to CRPN?

Under MCE program rules, CRPN will not process any documents we receive directly (by email or standard letter) as part of this program: rather, we will send them over to the dedicated address (see above). CRPN will make no use of their content.

Do not submit anything to CRPN – Do not send your questions to CRPN

Please refer to our informational guide entitled Certificate of existence/ certificate of life (MCE).

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Can my pension be suspended?

If your certificate of life is not submitted, you will be notified of the suspension of your pension payments.

As soon as you have sent the correctly completed document to MCE, you will begin receiving your pension again along with any arrears.

To view the rules for submitting this document, please refer to the question “What steps do I need to take?”

Please refer to our informational guide entitled Certificate of existence/ certificate of life (MCE).

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Themes: Shared Verification of Existence, Mutualisation du contrôle d'existence, Certificate of life, Certificate of life, MCE, Mutualisation du contrôle d’existence

I have a new bank account

How do I change my banking information?

You can notify CRPN of any changes to your banking information as follows:

• Through your online personal account, by attaching a photo or scan of your official banking information slip (“RIB”) to our contact form.
• Through the “Contact us” section of our website, by signing your official banking information slip (“RIB”) and attaching a photo or scan of it to our contact form.
• By mailing us a signed official banking information slip (“RIB”),
• Or your new bank can contact us
  (Macron Law (“Loi Macron” of August 6, 2015, on banking mobility for private citizens)

The official banking information slip (“RIB”) you submit must be under your own name.

CRPN will confirm receipt within 10 days and change your banking information as requested.

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What documents are required for my pension to be paid to another European country?

You will need to submit an official banking information slip (“RIB”) in SEPA format, showing your IBAN and BIC numbers.

You can submit it to us according to the instructions in our answer to the question “How do I change my banking information?”

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What documents are required for my pension to be paid to a country outside Europe?

You will need to submit an official banking information slip (“RIB”) showing the following information:

• Bank name,
• Full address of the bank including country,
• Identifier type (IBAN or BBAN),
• BIC code (no more than 11 characters),
• Account number (no more than 34 characters).

You can submit it to us according to the instructions in our answer to the question “How do I change my banking information?”

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Themes: RIB

France’s Income Tax Withholding System

Will income tax be withheld from my pension from January 1, 2019?

This is determined by:

Your tax residence

If you are a resident of Metropolitan France or one of France’s Overseas Departments (excluding Saint Martin and Saint Barthelemy), income tax will be withheld from your retirement pension.

Your taxation rate

If you have been and continue to be tax-exempt, nothing will change for you: France’s tax authorities will report a 0% income tax withholding rate to CRPN and no tax will be withheld from your pension.

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Will income tax be withheld from my CRPN pension for December 2018?

No income tax will be withheld from your pension for December 2018, which will be paid in late December. Indeed, France’s income tax withholding program begins on January 1^st, 2019.

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What income tax withholding rate does CRPN apply?

The French tax authorities (DGFIP) report your income tax withholding rate to CRPN on a monthly basis. This rate is then applied to your pension for the following month.
If CRPN has not received your income tax withholding rate from the French tax authorities, it will apply a non-personalized rate, which is determined by the taxable amount of your pension and by your tax residency.
CRPN does not have the authority to modify the income tax withholding rate we receive from the French tax authorities.

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CRPN has applied a non-personalized income tax withholding rate. Why is my rate not personalized?

CRPN will have applied a non-personalized income tax withholding rate:

• If you opted for a non-personalized income tax withholding rate through the French tax authorities (DGFIP),
• Or if the French tax authorities (DGFIP) did not report your income tax withholding rate to CRPN

The non-personalized rate applied by CRPN is determined by the taxable amount of your pension and by your tax residency.

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Can I ask CRPN to modify my income tax withholding rate?

CRPN does not have the authority to modify the income tax withholding rate we receive from the French tax authorities (DGFIP).

To modify your income tax withholding rate, please contact the French tax authorities:

• Online at https://www.impots.gouv.fr/portail/particulier/gerer-mon-prelevement-la-source-utiliser-les-services-en-ligne,
• Toll-free at 0809 401 401, (free service + any carrier charges),
• Through your local tax office in France (“centre des impôts”).

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I have applied to the French tax authorities for a change to my income tax withholding rate: when will CRPN apply it?

The income tax withholding rate reported to CRPN by the French tax authorities during a given month is applied to your pension for the following month.

If you have questions, please contact the French tax authorities:

• Online at https://www.impots.gouv.fr/portail/particulier/gerer-mon-prelevement-la-source-utiliser-les-services-en-ligne,
• Toll-free at 0809 401 401, (free service + any carrier charges),
• Through your local tax office in France (“centre des impôts”).

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How is my income tax withholding rate applied to my CRPN pension?

CRPN applies your income tax withholding rate (reported by the French tax authorities or non-personalized) to the taxable amount of your pension.

Taxable pension amount  
=  
gross amount – tax-exempt social charges 
(Assurance-Maladie (French health insurance) and deductible general social contribution (CSG))

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What online services does CRPN offer?

CRPN uploads the following to your personal account:

• Your most recent income tax withholding rate,
• A history of the rates reported by the French tax authorities (DGFIP) on a monthly basis.

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Where can I learn more?

If you need any additional information, please contact the French tax authorities:

• Online at https://www.impots.gouv.fr/portail/particulier/gerer-mon-prelevement-la-source-utiliser-les-services-en-ligne.,
• Toll-free at 0809 401 401, (free service + any carrier charges),
• Through your local tax office in France (“centre des impôts”).

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Themes: Withholding tax, PAS, PAS rate

CSG Rate

France’s law of December 24, 2018, instituting emergency economic and social measures, created a new median CSG rate of 6.6%, with 4.2% of that deductible, effective January 1, 2019. This median rate is in addition to the 3 pre-existing CSG rates (0%, 3.8%, and 8.3%) and is based on the taxpayer’s Reference Tax Income (“Revenu Fiscal de Référence”/ RFR).

These 4 rates, along with the income brackets to which they apply, appear in the guide to Compulsory pension withholdings in 2024.

How is my CSG rate determined?

Like the other compulsory withholdings, your CSG rate is based on:

• Your Reference Tax Income (“Revenu Fiscal de Référence”/ RFR),
• The number of fiscal units (“parts”) in your household,
• Your tax residency.

These 3 factors appear on your notice of tax assessment.

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Themes: Pension amount, CSG rate, Social contributions

Death of a pensioner

The death of a pensioner puts an end to payment of their pension and may give entitlement to a survivor’s pension.

When a retired flight crew member dies, his or her survivors may receive a survivor’s pension, subject to eligibility. It is important that the CRPN is informed of the death as quickly as possible by sending an attestation of death.

The conditions of claiming a survivor’s or child’s pension are assessed pursuant to the legislation in force on the date of the death. The information below pertains to the legislation applicable to deaths having occurred on or after 1^st January 2012.

Please consult the informational guide Survivor’s and orphan’s pension (for deaths on or after 1^st January 2012).

Who are the beneficiaries?

The eligibility of the beneficiaries to receive a pension is assessed on the date of the member’s death. The beneficiaries of an active or retired member having died are:

• the widow(er) and/or divorced spouses, not having died or remarried. Common-law partners or partners linked to the deceased by a Civil Solidarity Pact (PACS) are not recognised for entitlement to a survivor’s pension,
• their children (subject to certain conditions: children in full-time education under the age of 21, or disabled children of any age).

The beneficiary’s income is not taken into account in assessing entitlement to a CRPN survivor’s pension.

You can consult the informational guide Survivor’s and orphan’s pension (for deaths on or after 1^st January 2012).

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On what date does the survivor’s pension take effect?

If the deceased member was a pensioner of the CRPN, the survivor’s pension is due immediately.

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What is the rate of the survivor’s benefits?

The rate of the survivor’s pension is fixed at 60% of the member’s pension, potentially accompanied by the top-up and child-related supplement.

You can consult the informational guide Survivor’s and orphan’s pension (for deaths on or after 1^st January 2012).

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How is the survivor’s pension shared?

The survivor’s pension, calculated over all entitlements or benefits received by the member at the time of death, is shared between the various entitled spouses within the meaning of the French Transport Code, strictly prorated to the years of marriage. Common-law partners or partners linked to the deceased by a Civil Solidarity Pact (PACS) are not recognised for entitlement to a survivor’s pension.

You can consult the informational guide Survivor’s and orphan’s pension (for deaths on or after 1^st January 2012).

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What are the rates of the orphan’s pension?

The rate of the child’s pension is fixed at:

• 12% of the member’s pension,
• 50% when the child is orphaned of both parents,
• 72% when the child is orphaned of both parents and suffers from a permanent disability as defined in Article R. 6527-64 of the French Transport Code (for deaths of members on or after 1^st January 2013).

However, the total of the orphan’s and survivor’s pensions cannot exceed 100% of the member’s pension. If it exceeds this, the pension allocated to each of the beneficiaries will be reduced proportionally.

You can consult the informational guide Survivor’s and orphan’s pension (for deaths on or after 1^st January 2012).

 

 

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In what cases is a disabled child entitled to a pension?

A child suffering from a disability making him or her unable to earn a living may, subject to certain conditions, and without age limit, receive a child’s pension after the member’s death.

To receive this, the child or their guardian must submit with the pension application:

• Either the disability card or Inclusion Mobility Card (CMI) or a notification from the CDAPH (Commission for Rights and Independence of Disabled Persons (formerly COTOREP)),
• Or a document or an attestation relative to the award of a disability pension or a workplace accident or occupational disease benefit issued by French Social Security,

the document submitted must state the date of onset of the disability. If it does not do so, an additional document mentioning that date must be sent to the CRPN.

• And a medical certificate⁽¹⁾ specifying that the child suffers from a permanent disability making them unable to earn a living.

To maintain payment of the pension, each year:

• For the 5 years after the entitlement takes effect, a medical certificate⁽¹⁾ specifying that the child suffers from a permanent disability making them unable to earn a living,
• After 5 years, a sworn declaration of the person concerned or their guardian or legal representative attesting to the impossibility for the person concerned to earn a living.

We advise you to inform us of your child’s disability as soon as possible so the information is in our possession when the beneficiary entitlements are set up.

(1) The medical certificate mentioned in the above cases is not required for children who can evidence receiving benefits without limitation of duration and who present a disability rate of at least 80% (AAH (disabled adult allowance), ACTP (third party assistance benefit), CMI (mention “disability”)).

You can consult the informational guide Survivor’s and orphan’s pension (for deaths on or after 1^st January 2012).

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Can I claim both a direct pension and a survivor’s pension?

If you receive a direct pension from the CRPN resulting from your flight crew activity, you can also receive a survivor’s pension after the death of a spouse or ex-spouse who was also a former flight crew member.

You can consult the informational guide Survivor’s and orphan’s pension (for deaths on or after 1^st January 2012).

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If the deceased benefited from a survivor’s pension?

The heirs or people managing the application must send:

• An attestation of death,
• The contact details of the notary.

Communicating the information to the CRPN without delay will avoid payment of the pension in error.

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What steps do I take?

On the death of a member, the applicant must send to the CRPN as quickly as possible, to avoid any payment of the pension in error:

• a death certificate or attestation,
• an application for survivor’s pension, on plain paper or using the form for Application to claim entitlements to survivor’s pension, within a maximum period of six months.

This will make it possible to swiftly set up any child’s and survivor’s pensions. If the six-month period is exceeded, the child’s and/or survivor’s pensions will take effect on the first day of the month following receipt of the application.

This application can be sent to the CRPN:

• by post,
• or electronically: scanned application attached to the contact form available in the section “FAQ, Help and Contact”.

So as not to delay the claims procedure, ask the town halls of the respective places of birth:

• for a birth certificate, with margin notes, of the deceased member,
• for a birth certificate, with margin notes, of the applicant.

These original documents must be sent to the CRPN with the duly completed pension application.

You must put together your application pack within a maximum period of 2 years from the effective date.

You can consult the informational guide Survivor’s and orphan’s pension (for deaths on or after 1^st January 2012).

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What supporting documents do I need for my survivor’s pension application pack?

On receipt of the pension application, a pack will be sent to the beneficiary or their guardian. This pack must be returned within a period of 2 years, duly completed, accompanied by the following supporting documents or information:

• a death certificate (if not yet provided at this stage),
• a full copy of the family record book(s),
• a copy of the beneficiary’s identity card or passport,
• birth certificates with margin notes (that of the former flight crew member and a birth certificate of each possible beneficiary) dated within the past 3 months,
• bank details (RIB) in the name of each beneficiary,

And, depending on the situation of the applicant(s):

• a birth certificate dated within the past 3 months, with parentage, for each child of the flight crew member aged under 21,
• a schooling certificate for each dependent child between the ages of 16 and 21,
• a sworn declaration relative to any paid activity for each child over the age of 16,
• the contact details of the notary responsible for settling the estate,
• the contact details of the guardianship court,
• the divorce judgment,
• a sworn declaration of absence of divorce or separation on the date of the death.

In the specific case of disabled children, you can also refer to the question “In what cases is a disabled child entitled to a pension?” above.

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What are the consequences of the remarriage or death of a spouse?

When the holder of a survivor’s pension remarries, they permanently lose any entitlement to the survivor’s pension. Similarly, payment of the pension will stop in case of death.

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What are the conditions for a contribution to funeral costs?

You can consult the summary table of conditions for award of 1^st level assistance by area of intervention.

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Can I access the deceased’s personal account?

Access to the personal account of the deceased pensioner remains open for 18 months after the death.

If you are in possession of their Social Security number and password, you can directly access their personal space and their documents.

You cannot change their personal information or contact details.

You can create or recreate their personal account if you have access to the email account they communicated to us (activation code will only be sent to the email address registered in our database).

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Themes:

Updating my personal information

How do I change my contact information?

To change your mailing address, email address, and phone number

• On this website, log in to your personal account, go to the “personal information” section, and enter your changes directly,
• On this website, fill out our contact form in the « Help and Contact» section and attach a scanned, signed letter drawn up on separate paper showing your Last name, First name, French Social Security number, and your new contact information,
• By mailing us a signed letter with your Last name, First name, French Social Security number, and your new contact information.

We cannot change your contact information over the phone.

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My family circumstances have changed: how do I notify CRPN?

We recommend that you notify CRPN of any civil status changes

By sending us the following documents, depending on the life event you have experienced:

• marriage: a copy of your French family record book (“livret de famille”) showing your marriage,
• birth of a child: a copy of your French family record book (“livret de famille”) (when you claim your retirement pension, CRPN may ask you for a birth certificate for each child in order to determine your eligibility for a pension bonus),
• divorce: a copy of your French family record book (“livret de famille”) showing your divorce, or a copy of your divorce decree.

Using the following means of communication:

• On this website, log in to your personal account,  and attach your scanned document to the contact form,
• On this website, fill out our contact form in the « Help and Contact» section, and attach a scanned, signed letter drawn up on separate paper showing your Last name, First name, French Social Security number, along with your scanned document.
• By mailing us a signed letter with your Last name, First name, and French Social Security number, along with your document.

Civil status information does not appear in your personal account.

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Themes: Personal account

Internet services questions

How to use the website section?

Here is CRPN’s guide to a faster, smoother user experience on our website.

To read any documents you download

All documents available for download are in PDF format. If you aren’t able to view these files, please go here (official website) to download the Acrobat Reader plugin.

Check the “Install….extension” box and click on the “Download Acrobat Reader” button. Follow the instructions to complete installation.

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To submit your documents to CRPN

Fill out the contact form which is specifically reserved for submitting scans or photos of your documents:

• Your accompanying documents,
• A separate letter stating your request.

Authorized formats:

Your accompanying documents must be in pdf, txt, doc, docx, odt, xls, xlsx, csv, jpg, jpeg, or png format; and not exceed 5Mo each. A notification will display for any attached file that exceeds 5 Mo.

Technical pointers:

If a file exceeds 5 Mo, divide it into several smaller documents.

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For better display quality

You can adjust your computer’s font size for easier reading. Just follow the instructions below to adjust your font display size up or down.

Important: different browsers require different key combinations.

If you are using Mozilla Firefox, Microsoft Edge, or Google Chrome, hold the following keys down at the same time:

• The control (CTRL) key and the plus (+) sign to magnify font size,
• The control (CTRL) key and the minus (-) sign to shrink font size,
• The control (CTRL) key and the zero (0) on the right-hand keypad to return to default display size.

If you are using Safari (Mac), hold the following keys down at the same time_:

• The option (alt or ⌥), command (cmd), and minus sign (-) keys to shrink font size;
• The option (alt or ⌥), command (cmd), and plus sign (+) keys to magnify font size.

If you are using Internet Explorer:

• Go to “Display,” then “Text size,” and select.

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For a smoother browsing experience

• CRPN recommends the use of favorites and keyboard shortcuts.
• Bookmarks
• The easiest way to locate the pages you visit most frequently is by bookmarking them. This way, they will appear whenever you open your browser and you will just need to click on them to open.
• Keyboard shortcuts

To do this	Press these keys
Cut	Ctrl + X
Copy	Ctrl + C
Paste	Ctrl + V
Undo	Ctrl + Z
Update/ refresh a page	F5
Zoom in/Zoom out	Ctrl + scroll wheel on your mouse OR Ctrl + + / —
View a page in full-screen mode	F11
Access your downloads	CTRL + J
Open a new tab	CTRL + T
Browse between applications	Alt + Tab
Go from one tab to another	Ctrl + Tab
Display your most recent tab	Ctrl + 9
Bookmark a page	Press Ctrl + D when on the page
Display your bookmarks	Ctrl + B

 

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To get the most out of your browser

Please click here to check out the French data protection authority (CNIL)’s online tips and advice on managing the cookies that are stored on your computer.

CRPN recommends that you use the Google Chrome browser.

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Themes: Help

What services are available under “My personal account?”

I am a pensioner (and have claimed all of your entitlements)

All available services

• Update your personal contact information,
• Get your career overview statement (“relevé de carrière”),
• Get your certificate of pension entitlement (“titre de pension”) – (for a claim since july 1995),
• Get your tax certificate (3-year history)
• Get a pensioner’s certificate (“attestation de pensionné”), which does not list any amount,
• Check your pension calendar,
• Get your pension statements (history over a 3-year period from date to date),
• Your Pay-As-You-Earn Withholdings section:
  • most recent income tax withholding rate,
  • month-by-month rate history,
  • history of amounts withheld by CRPN under France’s income tax withholding program.

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I am a pensioner participating in the alternating work-retirement program (and have claimed a portion of your entitlements)

All available services

• Update your personal contact information,
• Access your alternate time calendar,
• Get your career overview statement (“relevé de carrière”),
• Get your notice of entitlements TA (alternate time),
• Get your certificate of pension entitlement (“titre de pension”) – (for a claim since july 1995),
• Get your tax certificate (3-year history)
• Get a pensioner’s certificate (“attestation de pensionné”), which does not list any amount,
• Get your pension statements (history over a 3-year period from date to date),
• Your Pay-As-You-Earn Withholdings section:
  • most recent income tax withholding rate,
  • month-by-month rate history,
  • history of amounts withheld by CRPN under France’s income tax withholding program.

Pension estimator tutorial

Need help estimating your future entitlements?

Please check out our Tutorial for our alternating work-retirement pension estimator.

This tutorial is also available when you log in to your personal account to use our Alternating Work-Retirement Program pension estimator (our pension estimator).

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I am drawing a survivor’s or beneficiary’s pension

All available services

• Update your personal contact information,
• Get your certificate of pension entitlement (“titre de pension”) – (for a claim since july 1995),
• Get your tax certificate (3-year history)
• Check your pension calendar,
• Get your pension statements (history over a 3-year period from date to date),
• Your Pay-As-You-Earn Withholdings section:
  • most recent income tax withholding rate,
  • month-by-month rate history,
  • history of amounts withheld by CRPN under France’s income tax withholding program.

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Themes: Tutorial pension simulation, Alternating work planning, TA planning, PAS, Personal informations, Notice of CRPN TA entitlements, Pension bulletin, Tax return document, Personal account

How do I create a “Personal Account?”

CRPN’s website is the only place where you can sign up for a personal account. Click on the “Personal Account” section that appears at the top of each page.

Select the “CREATE YOUR PERSONAL ACCOUNT” tab in the right-hand section of the screen and click on the “FILL OUT THE REGISTRATION FORM” button that appears under your circumstances.

Standard procedure

Activate the “Fill out the registration form” button

Step 1: Enter your personal information

• French Social Security number with key (this appears on your French health insurance card “carte Vitale”)
• Last name (last name at birth or last name used)
• Date of birth

These fields are mandatory.

You will also need to view and accept the Terms of Use, and opt into or out of CRPN’s newsletter.

Click on “NEXT STEP” to go on to step 2.

Step 2: Confirm your email address/ Activate your personal account 

Enter your email address (the one CRPN already has on file) and click on “Next step”.

You will be receiving an email containing a 6-character activation code. You have 30 minutes to enter the activation code. If this deadline passes, you will need to resubmit your request to create a personal account.

Step 3: Set your password

• Enter a password containing at least 8 characters of your choice, and re-enter to confirm.
• Click on “Go to my personal account” and view your available services.

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I don’t know my French social Security Number

This number, followed by its key, appears on your French health insurance card (“carte Vitale”).

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I don’t have a French Social Security number

In step 1 when you set up your personal account:

• Check the “I don’t know my French Social Security number” box,
• Enter your Last name and Date of birth
• Check the “Accept Terms of Use” box,
• Click the NEXT STEP button,
• Enter your First name and Email address,
• Click on the SUBMIT REQUEST button.

Your request will be submitted to CRPN, and we will get back to you as soon as possible.

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My email address is not recognized, or I have a new email address

The email address you entered is not identical to the one CRPN has on file.

You can update your contact information by filling out, signing, and scanning the “Submit contact information for personal account setup,” which is available:

• in step 2 of the personal account setup process,
• or in the Downloads section.
  

or by attaching a scan of your ID (Please scan both sides if you are submitting an ID card).

CRPN will register your new email address and notify you by email. You will then be able to go back and set up your personal account.

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I did not receive or enter the activation code within 30 minutes

Did you check your “spam” or “junk” email folders?

If you did not receive CRPN’s confirmation email or waited too long to activate your account, you will need to go through the personal account setup procedure again.

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The activation code is not working

2 common reasons :

• the 30-minute time limit for using the code has expired,
• you made a new request right after: the new code cancelled the old one.

 

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I lost my password

If you forgot your password, please create a new personal account.

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Themes: Personal account, Password

What services are available in the public section?

You can use our public section to:

• Read through our topic-based pages to learn more about your retirement,
• Download guidelines and forms,
• Find answers in Flash questions,
• CRPN’s virtual assistant Alpha is available 24/7 to answer your questions,
• Find answers in our Frequently Asked Questions (FAQ),
• Check out CRPN news,
• Get press release notifications,
• Do a keyword search,
• Contact CRPN,
• View CRPN’s publications: the air crew member’s handbook, the Horizon newsletter and the condensed business report.

Themes:

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